Cause:
This issue may occur if the „Enable Protected Mode“ option is enabled within Microsoft Internet Explorer. With this Internet Explorer option enabled, all files saved from Internet Explorer are actually saved to a „Virtualized“ folder instead of the specified folder.
- C:Users%username%AppDataLocalMicrosoftWindowsTemporary Internet FilesVirtualizedCUsers%username%Desktop
Solution:
Please disable the „Enable Protected Mode“ option within Microsoft Internet Explorer by following the steps below:
- Open Microsoft Internet Explorer.
- Go to the „Tools“ menu.
- Click „Internet Options“.
- Go to the „Security“ tab.
- Disable/uncheck the option to „Enable Protected Mode“.
- Click „Apply“, then „OK“.
- Restart Microsoft Internet Explorer.